Central London • hybrid remote • part time
Genei builds AI tools that learn from human feedback. We offer this as a service to businesses and a product to consumers.
Minimum qualifications
Preferred qualifications
As a B2C Customer Success Manager at Genei you will be ensuring that every customer has the best possible experience while using our app. Your job will involve managing our social channels responding to; collecting and analysing customer feedback and support. You will also be responsible for the design and implementation of new engagement strategies to ensure users are brought to the core value of the platform as quickly as possible.
As part of a small cross-functional team, your contributions will be have immediate and considerable impact on product direction; sales and onboarding strategies. We are looking for candidates with a high degree of autonomy and creativity when it comes to designing and implementing product led social media campaigns.
Genei aspires to be a company that reflects the diversity of our users. In addition to hiring talent, we are convinced that a diversity of ideas, viewpoints, and cultures contributes to the development of superior products.