Overview
CoLoop is an AI research tool produced by Genie Technology, Inc. We are a US company operating out of London, United Kingdom. The tool consists of a chat based interface that is able to search, summarise and answer questions about user uploaded qualitative research material such as interview transcripts.
Data Handling and Privacy
- Uploaded files will be encrypted in transit and at rest using web security standards (TLS / AES-256)
- Raw files are retained on servers hosted by AWS in the region chosen when creating the project (us-east-1 (US); eu-west-2 (UK); eu-west-1 (EU))
- Derived outputs (transcripts, vectors, features) are stored and processed on servers in us-east-1 and by 3rd parties in the manner outlined below
- Data can only be accessed by the associated user account and, if on a team plan, by any linked organisation they are a member of
- Files can be deleted by the user in the platform - once this is done all data is entirely deleted including backups
- User accounts are password protected using Clerk
- In the event of users being locked out or facing support issues Adrien Wald (CTO) or Jack Bowen (CEO) can, with your express permission, access and resolve any issues with your account
Third Party Services
We rely on the following third party services:
Amazon Web Services
- Cloud provider used by us for web hosting, file storage, search indexes and chat history
- All instances are operated by us remotely and physically located in:*
- us-east-1 (N. Virginia) All other instances for web hosting, file storage*, chat history are located here